User Interviews

Explore this article to learn more about booking User Interviews using Fable: 

Illustration: A woman on a screen speaking to someone in a yellow speech bubble

Perform remote user research, in real-time. Talk to your participants while they share their screen, face and voice with you.

What is a User Interview and when should I use one?

A User Interview is a video-based session directly with one of our community members. A User Interview can be used to demo your product with assistive technology, to co-design user experiences and conduct research, or to solve complex problems that customers have complained about. 

You should request a User Interview if you are looking to:

  • Communicate directly with someone who uses assistive technology for research or QA

  • You are at the early stages of product design and looking to understand AT users preferences with online interactions

Who can I request a User Interview with? 

With Fable, you have access to a diverse community of accessibility professionals, each living with a disability. With technical expertise ranging from novice to expert, our community can support your development cycle from research to QA. When requesting a User Interview you’ll notice you have the ability to select preferences from Assistive Technology type to the browser used. Currently, you can interview with screen reader, screen magnification or alternative navigation users.

Don’t see the participant profile you’re looking to interview? Fable grows its community of participants based on the needs of our customers. If you have specific recruitment requirements, please let us know.

How do I create a User Interview?

Creating a User Interview request is easy. Like any request, start by selecting ‘Create’ from the Fable platform. Select an existing Project, or create a new one – every request must be assigned to a ‘Project’. Select ‘User Interview’ and you’ll be on your way!

To request a User Interview you’ll need information on the the following:

  • Testing audience: Who do you want to interview? This includes tech specs and AT preferences.
  • Meeting details: When and why would you like to meet? This includes date, time and a description of your goals/objectives.
  • Credentials and access: How will your participant access your product? This includes any special instructions or existing environments.
  • Live links: What will your participant be interacting with? This includes proving any URLs you’ll want the participant to review.

Don’t have all of this information yet? No problem! You can always exit and save your User Interview request as a draft at any point during the process.

I’ve created a User Interview request – now what?

Once you have submitted your User Interview request – sit tight! Fable will match you with a participant that suits your needs. You’ll receive a notification once your meeting has been confirmed. You can also always check the status of your User Interview request from within your Project.

Tips for a successful User Interview: 

All User Interviews are booked for 60 minutes, which can go by surprisingly quick! Here are some tips to make the most of your time, and ensure you have a successful User Interview:

  • Prepare your questions beforehand:  Make a list of questions and have clear objectives prior to joining the call.

  • Pick tasks that can be completed during one User Interview: AT users usually, take time and a half more than non-AT users. Make sure you keep that in mind when picking tasks.

  • Communicate with your AT user, early and often: Screen reader speech rate too quick? Popup window blocking your view? Don’t hesitate to let them know!

  • For more tips, check out this article on the Top 5 Things You Should Know When Working with People with a Disability.