2. How does this compare to other similar experiences?
For many researchers, we love to ask the question “What could we do to delight you?”. However, the challenge this poses for assistive technology users is that the question feels too far off in the horizon to reach. If they’re already interacting with a product that feels broken from an accessibility standard, ideating past “I want it to work” can be especially challenging.
To look for improvements of your experience beyond just the elements you have created, you can ask testers to talk through other similar products they’ve used and why they felt like a good experience. This can help you spark ideation conversations for new features to explore while still having the conversation feel tangible to your tester.