Compatibility Tests

A Compatibility Test is an unmoderated session that allows you to test the compatibility of your product with different assistive technologies. Five testers will go through a single task flow and describe any accessibility barriers they find in writing.

Illustration: five users

Test across different devices and browsers. Five testers will complete a task while identifying accessibility issues.

When to use a Compatibility Test

You should request a Compatibility Test if you’re looking to:

  • Find out if assistive technology users can complete a specific task.
  • Uncover accessibility issues with specific assistive technology configurations.
  • Gather information from a variety of testers to measure task completion, ease of use, and recommendation of the experience to other assistive technology users.

How to create a Compatibility Test?

Request a Compatibility Test by selecting the New Request button when logged in to Fable Engage. All requests need to live within a project. Select an existing project or create a new one.

You will need to know:

  • Who you want to meet with. Choose an assistive technology type (required) and other details (optional).
  • What you’d like to learn. Enter a description to provide context for the tester. Write up to 10 steps for testers to follow. Each step should have one clear action so that all testers follow the same path. Don’t include questions.
  • How the tester will access the user flow.
    • Provide a starting point link for the tester.
    • Provide login details, if needed, by selecting an existing environment or creating a new environment.

Save for later or publish your request right away.

What to expect after a compatibility test

After you publish your Compatibility Test:

  • Our moderators will review your request before it’s released to testers. We’ll contact you if anything needs adjusting.
  • Once all five testers have provided feedback, you will be notified by email that your results are ready. You should expect to receive your results within two business days.

The written feedback will include:

  • Testers’ scores for accessibility, ease of use, and whether they would recommend your platform or product to others using a similar assistive technology.
  • Accessibility issues that can be sorted by tester, steps, or feedback category.

After you’ve reviewed your results, you can:

  • Share out charts and graphs displaying tester results in areas like overall experience and task completion rates with your team.
  • Download your Compatibility Test results in Word or Excel format.
  • Group your data in different ways including by step or by individual tester.
  • Use metrics like task completion, number of issues, and recommendation to prioritize next steps.
  • Create Jira tickets directly from the results page by setting up an integration with Jira Cloud.
    • Validate improvements you’ve made by re-running your Compatibility Test.
    • Gather additional feedback by booking a moderated session, like a User Interview.