How Porter Used Fable to Advance Accessibility

Travel can be more difficult for people with disabilities – but it shouldn’t be. Over the past few years, Porter Airlines has been changing this inequitable reality by investing in accessibility. By conducting research and testing their products with assistive technology users on Fable’s platform, Porter has been able to make meaningful changes to the travelling experience, end to end.

Porter logo
Porter logo

How Porter Used Fable to Advance Accessibility

Travel can be more difficult for people with disabilities – but it shouldn’t be. Over the past few years, Porter Airlines has been changing this inequitable reality by investing in accessibility. By conducting research and testing their products with assistive technology users on Fable’s platform, Porter has been able to make meaningful changes to the travelling experience, end to end.

When Porter Airlines came to Toronto, it quickly gained a reputation for a better flying experience. It was fast, reliable, affordable, and easy. And with a seamless check-in experience – not to mention the complimentary beer and wine served in glassware – travelling with Porter seemed to counter many of the typical expectations about flying.

For nearly a decade, Porter has been investing heavily in embedding accessibility into their digital and design process to improve user experience. Similar to many organizations, Porter’s foray into accessibility began with manual and automated testing. The challenges with this approach soon became clear.

“It’s a faster process from point A to point B.” – Deanna Stacey, Vice President, Digital, Loyalty & Solutions Delivery, Porter Airlines

Deanna Stacey head shot. She is a middle-aged white woman with blond hair against a grey background, wearing a blue blouse and a large necklace with a circular ringed pendant.