How Salesforce shapes AI UX design with accessibility
Fable Team2026-01-30T10:57:43-05:00We're seeing a shift from AI evangelism to evaluation. Explore how Salesforce uses accessibility research to pressure-test AI UX and design in real products.
We're seeing a shift from AI evangelism to evaluation. Explore how Salesforce uses accessibility research to pressure-test AI UX and design in real products.
Learn how Andrew and his team at Slack are leveraging Fable to embed accessibility testing and user feedback earlier in their product design process.
Samuel Proulx, Accessibility Evangelist at Fable sat down for a conversation with Laila Coulton, Head of Design, Research, and Accessibility at Xero. The two covered a wide-range of questions around getting buy-in for accessibility, upskilling teams with the accessibility knowledge they need to get started, and practical insights from Laila’s years of experience getting organizations started on their accessibility journeys.
In 2020, Spotify started seeing grassroots efforts develop around accessibility education. This led to the formation of an Accessibility Guild, a company-wide initiative around accessibility, and the creation of their accessibility team. In our latest edition of Experts with Fable, Accessibility consultant Devon Persing moderated a discussion with Spotify’s Accessibility and Design Systems Manager Audrey O’Clair, and Education Program Manager George Milios on why Spotify recognized the need for accessibility training, how they structured their program to create awareness and engagement, and more.
In our latest edition of Experts with Fable, Amber Knabl, CPACC, Accessibility Strategy and Enablement Lead at Fable, sat down with Kaush Ganesh, Senior Design Researcher of Duo Security at Cisco, and Jennifer Smith, PCWA, Design Director of Accessibility at Visa to discuss learnings from their experiences building accessibility champion programs.
The speed of new AI developments comes with the potential to accelerate the inclusion, or exclusion, of people with disabilities. To better understand how people with disabilities are thinking about AI and their concerns for the future of AI, Fable surveyed our community of assistive technology users. This article outlines what we learned and makes recommendations for creating more inclusive AI tools.
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Despite widespread adoption, Artificial Intelligence technology is still in its early days. So it’s critical that we begin working to solve the problems caused by AI and big data now, rather than later.