After partnering with Fable, Buoy’s approach to the accessibility process has changed. Whether it’s a UX researcher, a designer, or an engineer, the Buoy team is thinking about people with disabilities first. And using Fable, allows Buoy to connect directly with assistive technology users as it strategically and proactively improves its accessibility functions.
Harry Kran-Annexstein, a developer with the team, leverages the Quality Assurance (QA) sessions on Fable. QA Sessions allow users to connect directly with an assistive technology user, who also has experience with web development and/or QA. “I’m an active participant in the technical QA sessions with Fable, which provides me with a real-time, insider experience as I work alongside assistive technology users engaging with Buoy’s platform.”
Over time, Harry realized with Fable, he was able to glean more actionable insights out of the experience vs. running quick automated tests.
The experience continues to expose team members to the myriad of diversity of assistive technology users. “Buoy’s approach to product development isn’t a one-fits-all approach – and that includes serving the needs of people with disabilities who use different types of assistive technologies,” said Becki Choi, senior product designer. “We’re able to now tweak our products based on real experiences we’ve witnessed in sessions with Fable, which allows us to directly impact the end-user experience and improve our accessibility standards.”
And it’s not only front-line team members who’ve noticed the shift and the focus on accessibility. Buoy leadership has also noticed positive changes.