How to structure an Informational Interview

A great way to introduce yourself to different assistive technology types using Fable is to book an informational User Interview. When it comes to running an effective User Interview a little planning can go a long way. The discussion guide below will help you plan an informational session and some key points you should cover, to learn as much as you can during your time together. You can even share your video recording with your colleagues afterward, to help them learn more about assistive technology, too.

Illustration of brunette woman wearing a yellow t-shirt.

Amber (CPACC), Customer Success @ Fable

“Informational Interviews are a great introduction to assistive technology, as well as the Fable platform. If you’re not sure where to start, this could be just the right place!”


To make sure everyone is comfortable, begin by building some rapport before diving right into the session. You may want to share some background on:

  • Your company 
  • Who your typical users are
  • Yourself as a moderator, and your role with the company

Part 1: Introduction to assistive technology

  • Can you tell me a little bit about your assistive technology and how it works? 
  • How long have you been using this particular assistive technology? 
  • Are there other similar technologies available? How did you choose the one you did?  

Part 2: Configuration preferences

  • Ask about preferences for different devices, including mobile vs. desktop.  What do you typically use and why? Do you use different devices for different tasks?  
    • If more than one used: Does the assistive technology you use work well with all the devices?   
  • If it works with all devices: Is there a particular device you prefer to use?  Why? 
  • Is there a particular browser that works best for you and your assistive technology of choice? 
  • If you’re on a website or an app, and you run into